Are you passionate about delivering excellence and ensuring quality? My Client is seeking a proactive and detail-oriented individual to join their Operations team as a Quality Assurance Specialist. In this dynamic, client-facing role, you will play a crucial part in safeguarding the quality of services delivered while supporting and coaching team members to exceed expectations.
Job Summary
As a Quality Assurance Specialist, you will report directly to the Operations Director and contribute to the team’s success by ensuring all client deliverables meet high standards. This hands-on role involves reviewing leads, coaching frontline staff, and attending client handover calls. You will be instrumental in building strong client relationships, providing constructive feedback, and maintaining operational excellence to cement My Client’s reputation as the go-to demand creation company.
Your Role
In this role, you will work closely with clients, prospects, and internal teams to ensure seamless communication and quality assurance across all projects. You will review lead submissions, maintain CRM updates, and support team training. You will also have the opportunity to participate in campaign onboarding, ensuring that objectives and lead criteria are clearly defined and communicated. A key element of your role is identifying opportunities for improvement, celebrating successes, and collaborating with teams to drive continuous development.
About You
You thrive in a fast-paced environment and enjoy taking ownership of your work. With a “get stuck in” attitude, you are comfortable engaging with clients, handling last-minute changes, and proactively addressing challenges. Your exceptional attention to detail and strong communication skills, both written and verbal, make you a natural leader and motivator. You’re someone who can juggle multiple priorities while remaining composed, professional, and approachable.
Some Bullet Points About You
- Highly organised and proactive
- Approachable and motivational with strong leadership skills
- Excellent problem-solving and decision-making abilities
- Unflappable under pressure with exceptional communication and listening skills
- Experienced in using CRM systems and the full Microsoft 365 suite
- Skilled in multitasking across various programs and adapting to changing priorities
How to Apply
If you are ready to take on a challenging yet rewarding role where you can make a real impact, we’d love to hear from you! Apply now to become part of a team that values quality, collaboration, and client satisfaction.