Are you a visionary leader with a passion for sales and a proven ability to manage high-performing teams? My Client seeks an experienced Contact Centre Manager to oversee sales operations, drive results, and enhance customer satisfaction within a dynamic contact centre environment. This is your chance to lead from the front and make a significant impact.
Job Summary
As a Contact Centre Manager, you will be responsible for the overall success of the sales operations within the contact centre. This includes strategic planning, performance monitoring, team management, and process improvement to ensure sales targets are exceeded and customer satisfaction remains a top priority. You’ll lead with integrity, foster a high-performance culture, and collaborate with senior leadership to drive operational success.
Your Role
In this role, you’ll oversee the daily operations of the sales team, ensuring performance metrics are met and exceeded. You’ll lead the recruitment, training, and development of your team to equip them with the skills and knowledge to succeed. By analysing sales data and identifying trends, you’ll implement strategies to optimise performance and boost revenue generation. You’ll monitor and report on team performance, ensuring compliance with company policies and customer service standards. Your role also includes championing customer satisfaction, refining workflows, and introducing new tools and technologies to enhance operational efficiency.
About You
You are a results-driven leader with a strategic mindset and a proven track record in sales management. You’re passionate about mentoring and developing teams and thrive on motivating others to achieve ambitious goals. With excellent communication and analytical skills, you excel at identifying opportunities for growth and improvement. You are customer-focused, innovative, and adept at managing multiple priorities in a fast-paced, target-driven environment.
Some Bullet Points About You
- Demonstrable experience in sales management, ideally within a contact centre environment
- Strong leadership and team management skills, with the ability to inspire and motivate
- Strategic thinker with a talent for identifying growth opportunities and implementing solutions
- Proficient in CRM software and sales tracking tools
- Adept at analysing performance data and driving continuous improvement
- Customer-focused with a commitment to delivering excellence
- Highly organised, adaptable, and able to perform under pressure
How to Apply
If you’re ready to take charge of a thriving sales operation and lead a high-performing team, we’d love to hear from you. Submit your CV outlining your experience and what makes you the ideal candidate for this role.